Unified Communications Solutions
- Find-Me Follow-Me When a call rings at your desk, you don’t need to be there to take it. It’s like call forwarding but smarter. Calls can ring at your desk, another phone in the office, your cell or any other outside phone.
- Voicemail to Email In case you don’t answer or don’t want to answer a call that rings at your desk, the system will notify you of new voicemail via email and even send the voicemail message as an attachment.
- Email and CRM Integration Email and CRM integration will generate a small screen popup on your workstation screen for a caller in the Email or CRM database. Click on an email to make a call from your desk phone.
- Presence Replaces the office IN/OUT board. Set your presence from your phone so that anyone in the office can check to see if you are in, out to lunch or gone for the day.
Click the button on the left for a special offer.
We’re sure you won’t want to miss it!
More UC Features
Unified Communications features such as instant messaging, desktop faxing, speech recognition and video conferencing aren’t as well known but are nonetheless equally as valuable.
Instant messaging is built into our phone system software allowing you to send and receive instant messages to/from other users, using the easily installed desktop client.
Desktop faxing will let you send a fax from your desk without the need for a fax machine. It’s built into the software in one of the systems we offer.
Speech recognition, while not built into our systems, can be added to a custom built system. This will let you make a call by speaking a name and will let callers reach you by speaking their response to a system virtual attendant.
Video Conferencing is available in many digital IP phones on a colour LCD screen.
Convergence
Network convergence has previously referred to data and voice network convergence. Now, however it also refers to the convergence of VoIP, PSTN and Cell networks.
Our systems come with the ability to connect to a VoIP provider, the PSTN and now GSM Cell networks. From your desk phone you can make a call directly onto the Cell network as if you were calling from a Cell phone. Incoming calls to your office phone system can be re-routed over the Cell network through your office phone system.
This IS Unified Communications because it has united three networks, VoIP, PSTN and Cell, allowing calls made from any of the three to be routed over any of the other two.
Integration
There is more that can be said about integration with email and CRM.
The open source versions of Asterisk found in Trixbox and PBX in a Flash will integrate with open source Sugar CRM to generate a small popup in the lower right of the computer screen. In fact, Sugar CRM can be installed on the same Linux server as is the phone system PBX, allowing you to access the contact list of Sugar through your phone.
Some versions of trixbox pro offer an integration with Salesforce CRM. Call Centre and Enterprise trixbox pro offer the tightest integration.
Both trixbox CE, the open source version of trixbox and trixbox pro integrate with MS Outlook to generate screen pops for incoming callers whose phone numbers are in the MS Outlook contact list. As well both CE and pro allow you to click on an email to place a call from your desk phone, to the contact who sent the email.
Putting it together
Unified Communications is one part of a complete state of the art communications sytem. UC is comprised of a large number of features that are increasing in number as the technology emerges.
The major benefits of UC are in how, what were once disparate forms of communication, are now connected.